Careers

Requirements:

• A degree in business, communications, or a related field is often preferred.
• Several years of experience in customer service, with a progression into supervisory or management roles.
• MUST be FLUENT in English. And Mandarin is beneficial.
• Solid understanding of customer service, end-to-end operational processes, and analytical methodologies.
• Excellent interpersonal and communication skills, with a positive attitude
• Ability to manage multiple tasks simultaneously, with strong organizational and time-management skills.
• Proficient in using Microsoft PowerPoint, Word, and Excel for effective work output
•  Essential Skills:
  • Problem-Solving: Ability to handle difficult situations and find solutions to customer complaints.
  • Leadership:  Strong team management and motivational skills.
  • Empathy: Understanding customers’ needs and ensuring they feel heard and valued.
  • Data-Driven Decision Making: Use of metrics and KPIs to monitor service levels and make improvements.
  • Technical Proficiency: Familiarity with CRM systems, customer service software, and data analysis tools.
•  

Duties and responsibilities:

• Team Leadership & Development: Manage, train, and mentor customer service representatives (CSRs).
• Customer Experience Management: 
• Ensure a high standard of customer satisfaction by resolving complaints and addressing customer feedback.
• Analyze customer service metrics (e.g., average response time, first-call resolution rate).
• Process Improvement: 
• Develop and implement strategies for more efficient customer service processes.
• Collaborate with other departments (sales, marketing, product teams) to address cross-functional service issues.
• Policy & Procedure Management: Establish and enforce customer service policies and standards.
• Technology & Tools Management: Oversee the use of customer service tools (CRM systems, helpdesk software).
• Reporting & Analytics: 
• Monitor and report on customer service performance using key metrics.
• Use data analytics to inform decisions and improve customer satisfaction.
• Handling Escalated Issues: Step in to handle complex or escalated customer issues that team members are unable to resolve.
• Delivery Planning:  Ensure all orders deliveries are planned on a weekly/monthly basis

Benefit:

• Income Tax coverage
• Medical Health Insurance
• Attractive Numeration

Requirements

• Minimum D3/University Graduate is preferred
• Excellent verbal and written communication skills, and Proficient in English
• Minimum 3 (three) years Proven experience in Sales Support and Admin
• Have experience in TIRE Industry is advantage
• Outgoing and performance driven personality with analytical mind
• Willing to join a fast pace environment
• Required skill(s): Good computer skills (MS Office), SAP
• Experience in sales coordinator position or in other administrative position will be a plus
• Attention to details.
• Well-organized and responsible with an aptitude in problem-solving
• Ability to prioritizes workload and good time management

Job Descriptions

• Check invoice from Vendor forwarder, Update Report to Finance for Transport Report, insurance Report, Invoice cash Report
• Invoicing:
• Invoice process on SAP
• Upload Tax to E-tax Invoice system
• Print Invoice and prepare to Sign with Director
• Print E Tax Invoice
• Compile all invoices and E tax to send to each customer
• scan Invoice and sent to customer
  • Coordinate with Salesperson for Purchase Order
  • Input Sales Order
  • Delivery Planning
• Update Sales Order
• Check invoice from Vendor:
• Check invoices from the forwarder;
• Check invoices from warehouse (3rdPL)
• Resolving customer complaints brought to your attention and Taking feedback from the customers.
• Providing detailed information to customers.
• Ad hoc job- duties.

Benefits

• Global Exposure,
• Career Path, and
• Pension Program

• Minimum bachelor’s degree (S1/D3) of all majors. 
• Minimum 3 years of experience in the same or related positions in Logistics industry, Tire industry or other similar industry like Automotive Spare Part.
• Diligent, active, communicative.
• Having high initiative and able to work in a team or individually.
• Active, communicative, fast learner, and have a good attitude.
• Understanding about Warehouse Management System. 
• Can Speak English is an advantage
• Required skill(s) : able to used Microsoft Office Application (Such as : Outlook, Word, Excel), Internet and SAP System

• Supervise warehouse daily operation 
• Ensure all safety procedures in the warehouse
• Control each day the cleanliness of the warehouse & environment. 
• Control daily Delivery Order (DO) reports.  
• Final check for every handover document to Jakarta or From Jakarta in well received. 
• Control, monitor & inform the status of the goods which delivery to customer or incoming to our Warehouse.  
• Final check & looking another comparison vendor for any work. 
• Delivery coordination with Sales Coordinator (SC);
• Ensuring Safety in the Warehouse and ensure safety equipment is always use.
• Ensure that inventory stock and safety stock values are accurate and systematically identify obsolete, potential consignment and overstock items. 
• Schedule relevant inspection of goods to ensure compliance to technical specification and quality. 
• Make delivery status report 
• Do for monthly expenditure for the warehouse office needs.
• Prepare and check all document for inbound and outbound, make sure Document is correct for each customer, and make sure Documents is ready before the loading process begins.

• Global Exposure,
• Career Path, and
• Pension Program

• Bachelor’s degree in business, Engineering, Marketing or a related field (overseas graduated is a Plus)
• PMP (Project Management Professional) certification or equivalent is highly beneficial.
• 5+ years of experience in project management &/or business development or related fields, with 1-3 years in an executive role.
• Experiences in various industries, including Automotive, construction, IT, consulting, healthcare, and manufacturing.
• MUST be FLUENT in English. And Mandarin is beneficial.
• Proven track record of identifying and securing new business opportunities

Key Skills

• Leadership & Team Building
• Project Management
• Financial Acumen
• Communication
• Problem-Solving
• Negotiation
• Risk Management
• Sales & Negotiation Skills
• Networking
• Communication
• Analytical Skills
• Entrepreneurial Mindset
• Strategic Thinking
• Time Management & Organization

• Project Planning & Execution: Oversee the development of project plans, including timelines, budgets, and resource allocation.
• Leadership & Team Management: Lead project teams, manage stakeholders, and ensure effective communication across all levels.
• Risk Management: Identify and mitigate risks that could impact project delivery, quality, or performance.
• Budget & Resource Management: Ensure projects are delivered within the allocated budget and resources are optimally used.
• Client & Stakeholder Relations: Maintain strong relationships with clients, vendors, and stakeholders, ensuring their needs and expectations are met.
• Compliance & Quality Assurance: Ensure that projects comply with relevant regulations, standards, and best practices.
• Market Research & Analysis: Identify new markets, customer needs, and industry trends to pinpoint business opportunities.
• Sales Strategy Development: Create and execute strategies to drive sales, focusing on new market penetration, client acquisition, and revenue generation.
• Proposal & Pitch Creation: Prepare and deliver compelling presentations, proposals, and business cases to potential clients.
• Networking & Relationship Building: Attend industry events, conferences, and networking functions to build relationships and stay updated on market trends.
• Competitor Analysis: Continuously monitor competitors’ activities and market shifts to maintain a competitive edge.
• Innovation & Product Development Input: Provide insights and feedback to product teams based on market research and customer demands.

• Global Exposure,
• Career Path, and
• Pension Program